We run on a direct debit payment system which comes out on a fortnightly basis either from a bank account or credit card. Please note that if any direct debit payment fails, there is a $10 rejection fee.

Pro Rata Payment
On booking, we take a 3 week pro rata payment to cover you for your first 3 lessons until your direct debit is set up and a one off $2 sign up fee.

Note: If your lesson falls on a public holiday, there is no fee charged as we do not operate lessons.

You are booked into lessons continuously as we are open all year round, only
closed for public holidays and a couple weeks over the Christmas break. If you
ever want to fully finish swimming lessons, we require 4 weeks notice in advance and in writing via our text message service (0402 093 384).

You are entitled to 2 makeup lessons per 60 days, per child only if you have notified your absence at least 2hrs before your lesson start time through the parent portal OR via text on 0402 093 384. We do not accept absences by phone call.

Makeup lessons expire 30 days from the date you notify your absence. If not
used within the timeframe, it cannot be carried over. Makeups cannot be
cancelled or rescheduled once booked and are non transferrable to other students.

If you give notice to fully finish swimming lessons, any entitled makeups need to be used before your last lesson.

To redeem an Active Kids Voucher with us, you must be enrolled into lessons.